FREQUENTLY ASKED QUESTIONS (FAQs)

Can I change/cancel my order?

Order Changes: You have the flexibility to adjust your order details if payment has not yet been processed. Once payment is completed, changes to your order are no longer possible.

Order Cancellation: You can cancel your order before it has been shipped. Kindly contact us promptly to initiate the cancellation process. Once the package is dispatched, cancellations and refunds are not possible.

Can I return my order?

Returns: We accept returns within 14 days for dried goods only. Unfortunately, returns for fresh or frozen products cannot be accommodated.

Return Procedure: To arrange a return, please get in touch with us. Return shipping costs are the responsibility of the customer. Upon receiving the items in good condition, we will initiate a refund for the cost of the items.

Do you offer free delivery?

Enjoy free delivery for orders €40 and above to our valued local customers within the city of Utrecht.

Do you ship to anywhere in the Netherlands?

We offer shipping services across the Netherlands, excluding frozen goods. Frozen products are exclusively available for pick-up by appointment at our store.

How can I pay for my order?

We gladly accept payment through iDeal, Tikkie, and bank transfer. For in-person transactions, cash payments are accepted.

This payment policy is applicable to:

a. Collecting an order at our physical store.
b. In person delivery.

How can I place an order on Utrecht Pinoy Store?

Placing an order with us is simple! Browse our website, add your desired items to the cart, and proceed to checkout. Follow the prompts to fill in your delivery details and select your preferred payment method. If you encounter any difficulties, feel free to reach out to us via WhatsApp at +31648394568 or email us at utrechpinoystore@gmail.com for assistance.

How do I track my order?

We currently do not offer order tracking. If you have concerns about your delivery, feel free to contact us via WhatsApp at +31648394568 or email us at utrechpinoystore@gmail.com for assistance.

What are your customer support hours?

Our customer support is available during regular business hours. For immediate assistance, contact us via WhatsApp at +31648394568 or email us at utrechpinoystore@gmail.com . We aim to respond to all inquiries as promptly as possible.